You must:

Inform us within 24–48 hours of delivery
Share clear photos/videos of damaged items
Mention order ID and quantity affected

This helps us process your request quickly.

Yes. For bulk orders:

Returns/replacements are considered only if damage exceeds an agreed threshold (e.g., 5% of total order) Minor damages within acceptable limits may not qualify for full return but may be compensated

(You can adjust this % based on your business policy.)

Depending on the situation:

Replacement is preferred for damaged goods
Refund is provided if replacement is not possible
Partial refunds are issued for partial damage

If the issue is from our side (damage/defect/wrong product) → We cover the cost If not → Customer bears the shipping cost

No. Customized products (logo printing, event-specific items, names, etc.) are:
Non-returnable
Non-refundable, unless there is a manufacturing defect or damage

Return request must be raised within 24–48 hours
Items must be returned within 5–7 days after approval

Return request must be raised within 24–48 hours
Items must be returned within 5–7 days after approval

Refunds are processed within 5–10 business days
Amount is credited via original payment method or bank transfer
For partial returns → pro-rated refund

Orders can be cancelled only before production/dispatch
Once production starts (especially customized orders), cancellation is not allowed

Report within 24 hours
Provide unboxing video (recommended)
Missing items will be shipped or refunded

Yes:
Bulk orders go through quality checks before dispatch
However, minor transit damages may occur in logistics

In bulk manufacturing:
A small percentage (e.g., 2–5%) of minor defects is considered normal
Major damages beyond this are eligible for return/replacement

Replacement dispatch: 3–7 working days
Delivery depends on location

Photos/videos of damaged products
Packaging condition
Invoice/order ID

No. Bulk return gifts are event-based purchases
Returns after usage or event completion are not accepted